Browse through these FAQs below or visit our Help Center to find more answers.
ShippyPro is the shipping software that helps worldwide SME and Large Enterprises from any industry to ship, track and return their ecommerce orders with ease. By using ShippyPro, you can sync 55+ Marketplaces and CMS to 110+ Carriers worldwide to automatically import unshipped orders.
With ShippyPro, you’ll be able to print Shipping Labels in bulk, keep track of every delivery with a Tracking Dashboard, create a custom Return Module and include Live Rates and a Drop Off Point Map at checkout.
ShippyPro is accessible by any company around the world. The Platform and our Support Team are available in five different languages: English, Italian, French, Spanish and German.
Before starting using ShippyPro, you need to have a contract with at least one Carrier and sell your product in a Sale Channel or in your Custom Website.
Creating an Account will only take you a few minutes. Fill out the required information and enter your password, then connect your Carriers and your Marketplaces. Follow these quick steps to create your account and select your shipping preferences. Once you connected your Carriers and your Sales Channels, you‘re ready to start shipping!
Yes, of course you can! ShippyPro is integrated with 60+ Marketplaces and CMS to 110+ Couriers worldwide. Take a look here to discover all our available integrations.
Sure you can! After you’ve connected your Carrier’s accounts, you can enter your customized Carrier’s Rates in a minute. ShippyPro will automatically compare the shipping rates of your carriers and choose the best option for you. This way, you have all your Carrier’s Rates with your Carrier’s Options in one place and choosing the best option will be super quick.
Also, you don’t need to set them for every carrier, some of them (DHL, UPS, FedEx, Royal Mail and TNT) automatically send your negotiated rates to ShippyPro after the connection. Learn how to set your Carrier’s Rates here.
Yes, ShippyPro automatically sends Tracking Emails to your customers by updating them upon each change of delivery state. You can also decide for which status to send updates to your customers! Easy, right? Learn more about how to set up your Tracking Emails here.
Managing your Returns more efficiently has never been so easy! With Easy Return, you can optimize all the steps of your Return Process.
Your customers will have the possibility to provide by themselves for a return through your Return Portal, you only have to set up your rules and embed it in your website to put your returns in autopilot! Learn more about how Easy Return works here.
To start using Live Checkout, you need to start your Free Trial of Professional or Fast Growing plan.
You can either include Live Rates at checkout and a Drop Off Point Map with the nearest pickup locations of one or more carriers with a separate pricing. But guess what? With Maps Basic Plan, all of ShippyPro users will have up to 500 loads for free each month. And you can add as many loads as you'd like.
No, ShippyPro won’t charge you any setup fee outside the subscription cost! You can connect both your Carriers and your Marketplaces, as well as manage all the services included in your plan, without any extra charge. Additional fees might be applied in case of special integrations and custom requests. Click here for more info about pricing.
Any shipping label that is generated through ShippyPro (including return labels) is considered a single shipment. Reprinting a prior shipping label is not counted as an additional shipment, but re-shipping an order (as in generating a new label) is counted. Orders not fulfilled on ShippyPro will not count towards your limit.
Free Trial gives you the possibility to try all Fast Growing and Professional functionalities for free!
You can enjoy your 30 days Free Trial with a maximum of 30 orders and then decide to upgrade your plan or go back to your previous one. Learn more on how to activate your Free Trial here.
If you run out of orders, you won‘t get access to our main features, but… Don’t panic! Renewing your plan takes only a few minutes. You‘ll then be able to ship your orders in less than 2 minutes! Learn how to do it here.
Absolutely not. You don’t need to enter any billing information until you are ready to upgrade to one of our paid plans.
Yes, you can! We would be sad to see you go. But if you ever decide that ShippyPro isn’t the best shipping platform for your business, simply contact us and we’ll proceed to delete your account. Don‘t forget to write us the reason why you‘re leaving, we care about your feedback.
Have you tried multiple times creating a profile on ShippyPro but you keep receiving error? Don’t worry. Try to follow these quick steps to solve this issue:
• Try to sign up with another browser, Chrome for example.
• Try to sign up with a different email, as it may have been recognized as spam.
• Don't try too many times, wait 10 minutes and try again.
Still trying to sign up? Contact us via chat on the bottom right of this page and tell us about your issue.
No worries! It happens to the best of us! Click here to reset your password in less than one minute! Simply follow the required steps below and we‘ll have you logged back in promptly.
Yes, sure! You can test our APIs simply activating the Free Trial of Fast Growing plan. You‘ll have up to 30 Ship API Calls to be tested within 30 days from our API Console, from your website or from softwares that simulate API Calls.
Learn more about how to test our APIs here.
The features offered by Fast Growing Plan are perfect for companies that are growing fast. First of all, you can make as many shipments as you want, starting from 250 per month at a little price!
Also, Carriers connection is unlimited, and you can decide to customize the Tracking Page that is automatically sent to your customers by email. With our Picking List Creation, preparing your shipments and fulfill your customers‘ orders has never been so quick!
Not to mention the efficiency of managing all Cash on Delivery processes in one place with our Cash on Delivery Manager. Fast Growing Plan offers you the opportunity to use Shipping and Tracking API to connect your system with 110+ Carriers worldwide to ship your packages. Last but not least, take a look to how our Live Checkout works to increase your E-commerce conversions with Live Carriers Rates and our Drop Off Points Map. Learn more here.
Professional Plan is recommended for established companies that need to automate every phase of order management process.
With Professional Plan, you‘ll be able to transform your Tracking Page into a powerful Sales Page. Looking for the fastest way to ship your orders in bulk? Try to set your specific Shipping Rules!
Easy Return is the perfect solution for your e-commerce Reverse Logistics Challenge thanks to the possibility of setting up your own Return Portal with your own Return Rules.
Professional Plan allows you to control your Carriers Invoices at the end of the month and identify wrong surcharges applied at a glance! Last but not least, take a look to how our Live Checkout works to increase your E-commerce conversions with Live Carriers Rates and our Drop Off Points Map. Learn more here.
Ready to join ShippyPro Community? Read what our customers think about ShippyPro and why they chose our solutions among others. Here are a few examples of how different E-commerce realities found in ShippyPro the best solution for shipping and managing their orders.
We’re here to help! Visit our Help Center or contact our Team if you’d like to ask specific questions or simply report an issue. We’re all ears!