FAQ | ShippyPro

1. Is there a setup fee?

No, there are no setup fees.

2. What counts as a shipment?

A shipment is created when you create a label or mark an order as dispatched. Orders not fulfilled on Shippypro will not count towards your limit.

3. Are there any long contracts or cancellation fees?

No, you can stop using your account at any time and we'll never charge you a cancellation fee.

4. Does this include my postage or courier costs?

No, this will be billed seperately. Our fee is for providing a streamlined service to print invoices, packing slips & labels for all of your orders.

5. How do I cancel my account?

To close your account please contact us and we'll provide further instructions.

6. Is my data secure?

We take protecting your data seriously, all our accounts are protected with SSL 128-bit encryption and all data is backed up daily.

7. How much does it cost to use Shippypro? What is your billing process?

For pricing, please check Pricing page, we will charge you everytime you hit the new plan

8. Can I create orders manually?

Yes! In your Shippypro account, go to the Orders page. Click on the green "Create manual order" button located in the top right corner.

9. Can I create return label?

Yes! In your Shippypro account, go to the Orders page. Click on the green "Create return label" button located in the top right corner.