Out-of-Home Delivery
Out-of-Home Delivery and other delivery options
Learn more about the world of delivery and return options to increase conversions at checkout.
Out-of-Home deliveries refer to all shipments that are not delivered directly to the recipient’s home, but instead to an external collection point such as an automated locker, a PUDO (Pick Up Drop Off) point, a partner shop, or an authorised retailer.
This model represents an evolution of the traditional home delivery approach, responding to the growing need among consumers to manage delivery times and locations autonomously.
While home delivery focuses on the convenience of receiving parcels “at home”, Out-of-Home delivery offers flexibility, control, and sustainability, reducing failed delivery attempts and optimising the overall logistics flow.
Delivery options are now one of the key elements of the online shopping experience.
Home Delivery
This is the most traditional method: the courier delivers the parcel to the specified address. It offers convenience but can lead to failed delivery attempts and higher last-mile costs.
Out-of-Home Delivery
Allows customers to collect or return their parcels at partner locations or automated lockers, reducing delivery times and increasing flexibility and choice.
For online shoppers, Out-of-Home means freedom of choice.
Customers decide where and when to collect their order, without having to adapt to the courier’s delivery schedule.
The main benefits include:
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Flexibility, thanks to lockers and PUDO points accessible at any time.
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Convenience, with collection points located in high-traffic areas such as supermarkets or stations.
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Greater transparency, through real-time tracking and instant collection options.
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Sustainability, as consolidated deliveries reduce emissions and urban traffic.
The Out-of-Home model makes delivery more convenient, faster, and more sustainable, enhancing both the shopping experience and brand perception.
By consolidating shipments and reducing courier movements, Out of Home delivery stands out as one of the key solutions for more sustainable urban logistics.
Unlike traditional home delivery, which requires a separate route for each individual order, Out of Home delivery makes it possible to group multiple shipments into a single collection point.
This approach significantly reduces CO₂ emissions, fuel consumption, and urban traffic congestion.
The model follows a “hub & spoke” logic: goods are directed to central nodes (lockers or PUDO points), where customers can collect them independently.
The result is fewer vehicles on the road, shorter routes, and a more efficient management of the last mile.
