How Rossignol Cut Carrier Costs by 50% with ShippyPro

Rossignol is a historic brand founded in France in 1907, specialized in winter sports equipment and sportswear. Today, it operates an integrated omnichannel model that includes physical stores (“Pro-Shop”), proprietary ecommerce sites, and marketplaces, operating in more than 30 countries across Europe, North America, and Asia.

Employees
250–500

Industry
Sportswear

Challenges

With more than 70,000 annual shipments and multiple sales channels, Rossignol needed to streamline logistics processes and accelerate international operations. Manual management of returns and carrier integrations slowed down activities and increased the workload on customer service, making it essential to adopt a single platform to centralize and automate the entire flow.

Solution

ShippyPro enabled Rossignol to centralize the entire logistics workflow within a single platform. API integration eliminated many manual tasks, providing instant visibility over shipments and allowing the team to operate faster and more efficiently. Additionally, returns management was automated, significantly reducing operational time and costs. This unified structure made it easier to integrate new markets and carriers, creating a scalable technological foundation for the entire European network.

Results

Implementing ShippyPro led to a 50% reduction in carrier integration costs and a 15% decrease in customer service requests. Returns management became faster and more efficient, with over 12,000 returns processed annually through automated workflows. Rossignol has now consolidated a more efficient logistics infrastructure, ready to support the brand’s international growth.

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Thanks to ShippyPro, returns are now managed through an automated process, increasing efficiency and minimizing the impact on customer service, and deliveries are truly premium thanks to the integrated pickup point map provided by the Carrier.

Enrico Ruzza | Product Owner @ Rossignol