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Asendia shipping is how many online stores send small parcels and packets abroad without dealing with a different carrier in every country. Asendia collects your parcels, handles export and customs, then hands them to a trusted postal or parcel partner for final delivery in more than 200 destinations. You can connect Asendia to the ShippyPro shipping platform and manage it next to your other carriers, or read the Asendia carrier page for the full integration specs.
In this guide you'll find what Asendia is, how its e-PAQ services compare, how long Asendia takes to deliver, and how Asendia tracking works, including what confusing statuses like "Asendia Inbound (Huxloe)" really mean. If your customers keep asking "where is my parcel?", ShippyPro Track & Trace emails them automatically every time their parcel's status changes.
Key Takeaways
- Asendia is a cross-border e-commerce logistics company founded in 2012 by La Poste and Swiss Post. It works only with businesses, not individual senders.
- Its e-PAQ range covers every budget: Standard and Plus for light items up to 2 kg, Select and Elite for parcels up to 30 kg.
- Asendia handles export and customs, then a local postal or parcel partner makes the final delivery, which is why the delivery company can change mid-journey.
- Delivery times depend on the service: e-PAQ Elite reaches regional destinations in 2-3 days, while e-PAQ Select takes 4-9 days intercontinental.
- You can connect Asendia to ShippyPro to print PDF or ZPL labels, choose DAP or DDP, add delivery options like signature or pickup point, and send shoppers automatic tracking emails.
What is Asendia?
Asendia is an international mail and e-commerce logistics company. It was founded in 2012 as a joint venture between France's La Poste and Swiss Post, and its shareholders today are Geopost (La Poste group) and Swiss Post. In 2025 Asendia handled 140 million parcels, generated €2.24 billion in revenue, ran businesses in 20 countries and delivered to 210 destinations, with e-commerce making up 90% of its revenue.
Asendia is not a courier in the classic sense. Asendia only works with businesses and handles the first part of the journey: collecting parcels from your warehouse, sorting them and exporting them. A local partner then delivers to the door. That's why so many shoppers search "who is Asendia shipping?" after spotting the name in their tracking.
For merchants this model has one big advantage: a single Asendia account gives you access to a network of postal operators and parcel specialists, including brands like DPD, Colissimo, Chronopost and Ninjavan. To run Asendia next to your domestic carriers, check the ShippyPro integrations and use shipping automation such as carrier rules, which show only the carrier you choose for a given destination, weight or order value.
Who uses Asendia?
Asendia is a common choice for fashion, beauty, lifestyle, books and consumer goods brands, as well as marketplace sellers. If you sell light, lower-value items to shoppers abroad, its postal-based services keep shipping costs down compared to express couriers.
How Asendia shipping works
Every Asendia shipment follows the same five-step route, whatever e-PAQ service you choose:
You pack the order and print an Asendia label, either from Asendia's own platform or from your shipping software.
The parcel is collected from your warehouse and delivered to an Asendia sorting hub.
Asendia handles export processing and sends the parcel to the destination country.
Asendia's customs agent manages import checks in the destination country.
A local postal or parcel partner delivers to the shopper's door, mailbox, pickup point or locker, depending on the service.
Asendia shipping services: e-PAQ tiers compared
Asendia sells its e-commerce delivery under the e-PAQ name. The four home-delivery tiers differ mainly in weight limit, tracking and speed. Figures below come from Asendia's e-PAQ brochure:
| Criteria | e-PAQ Standard | e-PAQ Plus | e-PAQ Select | e-PAQ Elite |
|---|---|---|---|---|
| Max weight | 2 kg (4.4 lbs) | 2 kg (4.4 lbs) | 30 kg (66 lbs) | 30 kg (66 lbs) |
| Network | Postal partners | Postal partners | Parcel specialists | Parcel specialists |
| Tracking | Basic milestones, no item tracking | Export, import and delivery tracking | Fully tracked online | Fully tracked, optimised performance |
| Delivery speed | Longest (economy) | Postal speed | 2-5 days regional, 4-9 days intercontinental | Next day local, 2-3 days regional, 3-5 days intercontinental |
| Extras | Low-cost global reach | Optional personal delivery | Optional signature on delivery | Premium, time-critical delivery |
| Best for | Low-value, light items | Light items that need tracking | Heavier parcels that need full visibility | High-value or urgent orders |
Two more services round out the range: e-PAQ GO for out-of-home delivery to lockers and collection points, and e-PAQ Returns for domestic and international returns with prepaid labels.
With DAP (Delivered at Place), your shopper pays import duties and taxes on arrival. Many refuse to pay, and the parcel comes back to you. If you sell outside the EU or UK, consider DDP (Delivered Duty Paid) so duties are prepaid at checkout. Read our guide to DDP vs DAP before choosing.
How long does Asendia take to deliver?
How long Asendia shipping takes depends on the e-PAQ tier, the destination and how fast the parcel clears customs. Here is a quick guide to Asendia delivery times:
| Service | Local | Regional | Intercontinental |
|---|---|---|---|
| e-PAQ Elite | Next day | 2-3 days | 3-5 days |
| e-PAQ Select | Not published | 2-5 days | 4-9 days |
| e-PAQ Plus and Standard | Postal speeds, no fixed times published. Standard is the slowest option. | ||
Why is Asendia so slow sometimes?
Most complaints come from the postal tiers. Parcels travel in consolidated batches, wait for customs, then join the local postal stream, so tracking can go quiet for several days between countries. Weekend delivery also depends on the final carrier, not on Asendia. If speed matters, pick Select or Elite for those destinations.
Product & Resources
Shipping Platform
Compare your carriers' rates and print Asendia labels in bulk, up to 100 orders at a time.
Explore the platform →Track & Trace
Send shoppers an automatic email every time their parcel's status changes.
See Track & Trace →Easy Return
Embed a return portal on your site and create return labels with carriers that support returns.
Discover Easy Return →Asendia on ShippyPro
Integration specs, supported services and label formats for Asendia.
View the Asendia page →Ship with Asendia and all your carriers from one place
Connect Asendia to ShippyPro, compare rates, print labels in bulk and keep shoppers updated with automatic tracking emails.
Asendia tracking: how to track an Asendia package
Asendia tracking works with any Asendia tracking number, whichever partner makes the final delivery. Asendia's tracking platform (track.asendia.com) connects to its partners' systems, so you can follow the parcel from export to the doorstep. Here's how to track an Asendia package:
- Find the Asendia tracking number in the retailer's shipping confirmation email.
- Enter it on Asendia's tracking page to see export, customs and handover events.
- Once the parcel reaches the destination country, check the local carrier's website too. The final carrier often shows more detail on the delivery day.
What Asendia tracking statuses mean
Asendia track and trace updates can be confusing because the parcel changes hands. These are the statuses shoppers search for most:
| Status | What it usually means |
|---|---|
| Shipment information received | The label has been created, but Asendia hasn't scanned the parcel yet. |
| Departed Asendia facility | The parcel has left an Asendia hub and is on its way to the destination country. |
| Out of customs / customs cleared | Import checks are done and the parcel can move to the final carrier. |
| Dispatched by Asendia / by US carrier | Asendia has handed the parcel to the local partner for final delivery. |
| Asendia Inbound (Huxloe) | Common in the UK: the parcel came into the country through Asendia and was passed to a UK carrier via Huxloe, a Kettering-based logistics provider that links retailers and marketplaces with carriers. |
| Tracking not updating | Normal during transit between countries. Scans restart when the next partner receives the parcel. |
Asendia tracking for merchants
When Asendia is connected to ShippyPro, you add your Asendia tracking username and password to the connection, and tracking appears once you close your shipments for the day. From there, ShippyPro sends tracking emails to your shoppers automatically at each status change, and you can choose which updates trigger an email. If tracking doesn't update, check that your tracking credentials are correct, then ask Asendia to confirm your tracking access is active.
Asendia USA and Asendia UK
Asendia runs local businesses in its main markets, so Asendia shipping looks slightly different depending on where you sell from, which is why you'll see searches for both Asendia USA and Asendia UK.
- Asendia USA is a USPS Postal Qualified Wholesaler, giving US businesses discounted USPS rates for international and domestic mail and parcels. If you ship to the US through ShippyPro, you must activate the personal delivery (PLD) service on your Asendia connection.
- Asendia UK collects parcels from UK senders and exports them from its centre at Heathrow. UK shoppers receiving parcels from abroad often see "Asendia Inbound" in their tracking.
How to connect Asendia to ShippyPro
You can connect your own Asendia contract to ShippyPro and manage Asendia shipping next to your other carriers. Here are the steps from the ShippyPro Help Center. If your contract is with Asendia Europe, there is a separate Asendia Europe connection with its own services, such as Premium, Fully Tracked and Standard.
You need your account number (CRM ID), your Asendia Shipping username and password, and your Asendia tracking username and password.
In ShippyPro, go to Carriers, select Asendia and enter your credentials.
Pick the product (e-PAQ Standard, Plus, Select, Elite, Domestic Returns or International Returns) and the mandatory service, for example Customs Prepaid by Retailer (CPPR), Customs Prepaid by Shopper (CPPS) or Customs Unpaid (CUP).
Set the Incoterm (DAP or DDP), add options like signature, pickup point or mailbox delivery, and choose PDF or ZPL labels.
Select your orders and click Carriers > Close Shipments to send them to Asendia. Tracking starts after this step.
Asendia rejects recipient address lines longer than 50 characters, SKUs are limited to 40 characters, and Asendia requires EAN data. Orders imported from marketplaces already include the EAN, but if you create shipments through the ShippyPro API without a marketplace import, send the EAN in the SKU field. Once it's all set, add a carrier rule: orders that match a destination country, weight range or order value will show only Asendia rates when you create the label.
Frequently asked questions about Asendia shipping
What is Asendia?
Asendia is an international e-commerce and mail logistics company founded in 2012 by La Poste and Swiss Post. It collects parcels from businesses, handles export and customs, and works with local postal and parcel partners for final delivery in more than 200 destinations.
Who owns Asendia?
Asendia's shareholders are Geopost, the parcel arm of France's La Poste group, and Swiss Post. The company has its head offices in Paris and Bern.
How long does Asendia take to deliver?
It depends on the service. e-PAQ Elite delivers in 2-3 days regionally and 3-5 days intercontinental, e-PAQ Select in 2-5 and 4-9 days. The postal tiers, e-PAQ Standard and Plus, are slower and have no fixed delivery times.
Is Asendia a courier?
Not in the traditional sense. Asendia manages the export and customs part of the journey, and a local partner such as the national postal service or a parcel carrier makes the final delivery.
What does "Asendia Inbound (Huxloe)" mean?
It's a sender name UK shoppers often see on their tracking. It usually means the parcel entered the UK through Asendia's network and was passed to a UK carrier via Huxloe, a logistics provider that connects retailers and marketplaces with carriers.
Does Asendia deliver on weekends?
Asendia doesn't make the final delivery itself, so weekend delivery depends on the local carrier in the destination country. Check the final carrier's tracking page for the delivery day.
Why is my Asendia tracking not updating?
Tracking often pauses while a parcel travels between countries or waits for customs. Updates restart when the next partner scans it. If nothing changes for more than a week, contact the retailer you bought from.
How do I contact Asendia customer service?
Shoppers should contact the retailer first, because Asendia works only with businesses and the retailer holds the shipping contract. Merchants can reach Asendia through its tracking and customer support contact page or their account manager.
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As Growth Manager at ShippyPro, I help ecommerce businesses optimize fulfillment, automate logistics workflows, and scale more efficiently. My work centers on the intersection of ecommerce operations, customer experience, and technology. I write about shipping innovation, automation, and the future of ecommerce logistics.