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5 minute read
When a brand reaches the checkout, the customer experience has only just begun. What happens next — the label, the carrier, the tracking notification, the return — is where loyalty is won or lost. ShippyPro is excited to announce its partnership with Adiacent, one of Europe's leading digital business partners, to give ambitious e-commerce brands a more complete, connected path from online store to front door.
🗝 Key Takeaways
- End-to-end digital commerce: Adiacent handles strategy, design, and platform implementation; ShippyPro handles what happens after checkout — shipping, tracking, and returns.
- 190+ carriers, one platform: ShippyPro connects to over 190 carriers and 80+ sales channels, meaning Adiacent clients can ship globally without switching tools.
- Logistics as a growth lever: The partnership treats post-purchase operations as a competitive advantage, not an afterthought.
- Built for omnichannel: From Adobe Commerce to Shopify, Salesforce to BigCommerce — Adiacent builds on the platforms ShippyPro already integrates with.
- One less gap in the stack: Brands working with Adiacent now have a vetted, native-integrated shipping solution without additional procurement cycles.
📋 In this article
Why this partnership makes sense
Digital commerce has a well-documented last-mile problem. Brands invest heavily in UX, personalisation, and performance marketing to win a customer's click — then hand off to fragmented logistics tools that weren't designed to work together. According to Digital Commerce 360 and Bizrate Insights, free shipping and fast shipping are the two most important delivery priorities for online consumers in 2024, cited by 81% and 68% of shoppers respectively. The gap between a great digital storefront and reliable fulfilment is where customer satisfaction erodes.
That is exactly the gap this partnership is designed to close. Adiacent builds the digital experience. ShippyPro runs the logistics behind it. Together, they cover the full customer journey from the first click to the final delivery.
Who is Adiacent?
Adiacent describes itself as a "Digital Playmaker" — and the analogy holds up. The company has grown to over 250 employees across 12 offices. Its work spans the full lifecycle of a digital commerce project: market analysis and strategy, platform design and development, omnichannel integrations, performance marketing, and ongoing operations.
What sets Adiacent apart in the agency and systems integrator space is the breadth of its technology partnerships. The company holds certified partner status with Adobe, Salesforce, BigCommerce, Shopify, Shopware, Google, Meta, Amazon, Alibaba, and others making it one of the most platform-agnostic digital commerce partners operating in Europe today.
Its methodology, the "Value Generation Loop," treats digital projects as continuous cycles rather than one-off builds: listen to data, design the strategy, build and integrate, then run and optimise. The goal, as Adiacent puts it, is to make "digital come true" — turning strategic intent into measurable commercial outcomes for clients across retail, luxury, life sciences, wine, and beyond.
What ShippyPro brings to the partnership
ShippyPro is a multi-carrier shipping platform built to centralise and automate everything that happens after an order is placed. It connects to 190+ carriers and over 80 sales channels — marketplaces, CMS platforms, and custom storefronts — through a single interface.
The core capabilities that Adiacent clients can now access through the partnership include:
| ShippyPro Feature | What it does | Client benefit |
|---|---|---|
| Shipping Platform | Multi-carrier label generation, order sync, and manifest | Ship from any sales channel to any carrier, in one place |
| Track & Trace | Real-time tracking across all carriers with branded notifications | Fewer WISMO contacts, higher post-purchase satisfaction |
| Easy Return | Configurable return portal with branded experience and approval workflow | Returns as a retention tool, not just a cost centre |
| AI Shipping Automation | Trigger/condition/action workflows for shipping operations | Reduced manual handling, fewer operational errors at scale |
| Optimizer | Historical carrier performance analytics with geo-localised insights by region, carrier, and service level | Data-backed decisions on carrier selection and cost management |
| Integrations | Native connectors for 80+ channels including Shopify, Adobe Commerce, BigCommerce | Fast go-live on any platform Adiacent builds on |
ShippyPro connects to 190+ carriers. It does not pre-negotiate carrier rates on your behalf — contract terms remain between you and your chosen carriers. ShippyPro gives you the tools to manage and automate those relationships at scale.
See ShippyPro in action
Connect your store, add your carriers, and start shipping smarter — no long onboarding required.
What this means for Adiacent clients
For companies working with Adiacent on a digital commerce build or transformation, the addition of ShippyPro to the partner ecosystem means one fewer critical gap to solve. Rather than entering a separate procurement process for shipping software — and then managing a custom integration — Adiacent clients can connect ShippyPro directly to the platforms Adiacent implements.
That matters in practice because logistics touches every layer of the customer experience Adiacent designs. A beautifully built checkout flow that offers delivery options, a post-purchase email sequence triggered by shipment status, a returns portal that matches the brand — all of these depend on the shipping layer working reliably underneath. The partnership means the digital solutions Adiacent builds and the operational logistics ShippyPro powers are now designed to work together from the start.
Digital commerce projects required separate shipping software evaluation, custom integrations, and ongoing maintenance between the agency stack and logistics tools.
Brands get a fully connected digital and logistics stack from day one — strategy, platform, and carrier management aligned under a single partner ecosystem.
How the two platforms fit together
The technical fit is straightforward. Adiacent builds on Adobe Commerce, Shopify, BigCommerce, Shopware, and Salesforce Commerce Cloud, among others. ShippyPro has native integrations with all of them. When Adiacent completes a platform implementation, ShippyPro can be connected without bespoke development work — orders sync automatically, carriers are available immediately, and tracking feeds back to the storefront in real time.
For brands expanding internationally ShippyPro's 190+ carrier network and multi-warehouse capabilities mean global logistics can scale as the commercial footprint grows. The Optimizer gives operations teams visibility into historical carrier performance by geography, so logistics decisions are backed by data rather than guesswork.
If you're an Adiacent client already on Adobe Commerce, Shopify, or BigCommerce, ShippyPro can be connected directly from the integrations library without custom development. Most setups are live within a day.
Getting started
If you're already working with Adiacent on your digital commerce strategy, ask your Adiacent contact about integrating ShippyPro into your project. If you're new to ShippyPro, you can explore the platform directly — a 14-day free trial gives you full access to connect your store, add carriers, and test the full workflow before committing.
For a more tailored conversation about how ShippyPro fits into a larger digital commerce build, the ShippyPro resources hub is a good starting point, and the team is available for a product walkthrough.
Shipping Platform
Manage orders, generate labels, and ship with 190+ carriers from a single dashboard.
Explore the platform →Track & Trace
Real-time shipment tracking with branded customer notifications across every carrier.
See Track & Trace →Easy Return
A configurable, branded returns portal that turns the return journey into a retention moment.
See Easy Return →ShippyPro Integrations
Browse all 80+ native integrations with sales channels, marketplaces, and e-commerce platforms.
Browse integrations →AI Shipping Automation
Set trigger/condition/action workflows that assign carriers, flag exceptions, and handle edge cases without manual intervention.
See automation →ShippyPro Resources
Guides, reports, and tools for e-commerce teams managing multi-carrier shipping at scale.
Visit the hub →What is the ShippyPro and Adiacent partnership?
ShippyPro and Adiacent have formed a technology partnership that connects Adiacent's end-to-end digital commerce services with ShippyPro's multi-carrier shipping platform. Adiacent clients working on e-commerce builds with Adobe Commerce, Shopify, BigCommerce, or Salesforce can now integrate ShippyPro's logistics capabilities directly into their stack without additional procurement or custom development work.
Who is Adiacent?
Adiacent is a leading European digital business partner with over 250 employees and 12 offices across Italy, Hong Kong, Madrid, and Shanghai. The company operates as a "Digital Playmaker," offering strategy, platform development, omnichannel integrations, and ongoing digital operations. Its technology partners include Adobe, Salesforce, BigCommerce, Shopify, Google, Meta, Amazon, and Alibaba.
Which ShippyPro features are relevant for Adiacent clients?
Adiacent clients can access the full ShippyPro platform, including multi-carrier label generation, real-time Track & Trace with branded notifications, the Easy Return portal, AI Shipping Automation workflows, and the Optimizer for historical carrier performance analytics. The platform connects natively to the e-commerce platforms Adiacent typically builds on.
Does ShippyPro integrate with Adobe Commerce and Shopify?
Yes. ShippyPro has native integrations with Adobe Commerce (Magento), Shopify, BigCommerce, Shopware, Salesforce Commerce Cloud, and over 80 other sales channels and marketplaces. These integrations are available directly from ShippyPro's integrations library and require no custom development to connect.
How do I get started if I'm an Adiacent client?
Speak to your Adiacent contact about adding ShippyPro to your project scope. Alternatively, you can start a 14-day free trial of ShippyPro directly at shippypro.com/register.html to explore the platform before a formal implementation conversation.
One platform for everything after checkout
Connect your store, manage your carriers, automate your shipping rules, and give customers real-time visibility — all from ShippyPro.
As Growth Manager at ShippyPro, I help ecommerce businesses optimize fulfillment, automate logistics workflows, and scale more efficiently. My work centers on the intersection of ecommerce operations, customer experience, and technology. I write about shipping innovation, automation, and the future of ecommerce logistics.
