Tracking Solver: Parcel Tracking Software That Flags Shipment Delays

Looking for parcel tracking software that catches shipment delays before your customers notice them? Here's how Tracking Solver, ShippyPro's shipment monitoring dashboard, works: from priority tabs and filters to CSV exports and the AI-powered Delivery Forecast.

1. What is Tracking Solver? Parcel tracking software for proactive shipment monitoring

Tracking Solver is a powerful shipment monitoring dashboard that helps you identify and resolve shipping problems before they impact your customers. Instead of waiting for complaints, you can proactively spot delays, exceptions, and stalled shipments in real-time.

Key benefits:

• Automatic prioritization: Shipments are categorized by urgency so you know what needs attention first
• Centralized view: All shipment details, tracking history, and documentation in one place
• Smart filtering: Quickly find specific shipments by carrier, destination, store, tracking status, or date

2. Accessing Tracking Solver

You can access Tracking Solver by going to Tracking > Tracking Solver in the left sidebar, or directly via this link: https://app.shippypro.com/tracking-solver

3. Understanding the Dashboard: priorities, filters and real-time shipment visibility

Priority Tabs

Shipments are automatically organized into four tabs:

1. All shipments
Complete list of all active shipments from the last 3 months.

2. At Risk ⚠️
Shipments that need monitoring but may not require immediate action:

• Delayed shipments
• Failed delivery attempts
• Minor exceptions (address issues, operational delays)
• Shipments without tracking updates for 36+ hours

3. Action Needed 🔴
Urgent issues requiring immediate intervention:

• Packages on hold or "in giacenza"
• Damaged or lost parcels
• Missing customs documentation
• Carrier requesting contact

4. Delivered ✅
Successfully delivered shipments (visible for 3 months).

Adjusting Priorities Manually

While Tracking Solver automatically categorizes shipments, you can override priorities based on your judgment:

1. Hover over any shipment in the list
2. Click "Set Priority"
3. Choose: Critical (Action Needed), At Risk, or No Priority

📌 Important: If new tracking events arrive, the automatic categorization will re-assess based on the latest data. This ensures you always work with fresh information rather than outdated manual classifications.

Using Filters

Click the filter buttons at the top to narrow your view:

• Carriers: Filter by specific shipping carriers
• Stores: Filter by sales channel (Amazon, Shopify, etc.)
• Destination: Filter by destination country
• Status: Filter by detailed tracking status (see status guide below and how we map tracking updates)
• Date: Select custom date ranges

Search bar: Enter tracking codes, order numbers, customer names, or email addresses to find specific shipments instantly.

Custom Views

If you frequently use the same filter combinations, you can save them as custom views for instant access:

1. Apply your desired filters (e.g., Carrier: DHL + Status: Customs Issues)
2. Click "Save View" at the top
3. Name your view (e.g., "DHL Customs Problems")
4. Your custom tab appears alongside the default tabs

Common custom views our customers create:

1. "Extra-EU Customs Blocks"

Filters applied:

• Status: Customs Issues
• Destination: All Extra-EU countries (or specific: UK, US, Switzerland, Norway)

Why this matters: Cross-border shipments require different documentation. Grouping these lets your customs team tackle all EU exit issues in one batch instead of hunting through mixed destinations.

2. "Last 7 Days"

Filters applied:

• Date: Last week
• Status: All categories except Information Received and Delivered

Why this matters: Shows only shipments still to be delivered, cutting out the noise from older orders that are likely already resolved or out of your control.

3. "Important - On hold shipments"

Filters applied:

• Store: Specific stores, such as Amazon
• Status: On Hold under Operational Issues

Why this matters: Stores can have strict delivery SLAs and on hold shipments cost you money. This view isolates them so you can batch-release all holds before they breach the guaranteed transit time.

Viewing Shipment Details

Click any row in the table to open the detail panel on the right:

• Notes: Add internal notes to track actions taken or important information. Notes are private and only visible to your team.

• Tracking history: Complete tracking timeline showing all carrier updates with timestamps.
• Customer Information: Customer name, email, and phone number (when available).
• Carrier Information: Carrier name and service type.
• Label & Documentation: Access shipping labels, commercial invoices, and other documents attached to the shipment.
• Shipment Details:
  • Label generation date
  • Order value
  • Amount paid by customer
  • Insurance amount
  • Incoterm (DDP, DAP, etc.)
  • Additional services requested
• Mark as Delivered: If a carrier stops updating tracking or reports a delivery issue, you can manually mark a shipment as delivered. See how it works →

4. Exporting Shipment Data to CSV

You can download the shipments currently visible in Tracking Solver as a CSV file to use in your daily or weekly operational workflows.

How to export

Click the Export button at the top of the shipments table. The file will download automatically to your device.

What gets exported

• The export respects all active filters: tab selection, carrier, store, destination, status, date range, and any search bar input
• Up to 10,000 rows per export
• One row per shipment

Exported columns include:

📌 Shipments from the last 3 months can be downloaded, including delivered packages.

5. Delivery Forecast (Beta): predicting shipment delays

The Delivery Forecast column shows ShippyPro Intelligence's estimate of when each shipment will be delivered. Unlike the carrier's own estimated date, which is often missing or unreliable, this prediction is generated by ShippyPro's AI model, independently from the carrier, and updated automatically with every new tracking event.

This gives you a more trustworthy delivery forecast to monitor exceptions earlier and communicate accurate timelines to your customers.

📌 This feature is in Beta. We're actively improving the model. Use the 👍 👎 buttons in the Delivery Forecast column to tell us whether the prediction was accurate. Your feedback directly shapes future improvements.

Predicted delay flag

If a shipment's Delivery Forecast date slips significantly from its original prediction, you'll see an amber clock icon next to the date. This is an early signal that the shipment may be trending toward a late delivery, often before that's visible in the carrier's own tracking updates.

Hover the clock icon to see the predicted delay popover, explaining that the estimated delivery has slipped from the initial forecast.

Catch shipment delays before your customers do

Try ShippyPro free for 14 days and bring every shipment, status and exception into one dashboard.

6. Tracking Status Guide: shipment delays, exceptions and delivery statuses explained

Tracking Solver uses 40+ detailed tracking statuses received from carriers for precise categorization. Here are the most important ones:

Normal Progress Statuses

At Risk Statuses ⚠️

📌 Any shipment without tracking updates for 36+ hours is automatically flagged as "At Risk," even if the last status seemed normal.

Action Needed Statuses 🔴

Delivered

7. Tips for Success with your parcel tracking software

• ✅ Check Tracking Solver daily: Early detection prevents customer complaints
• ✅ Use filters strategically: Focus on high-priority carriers or destinations during peak times
• ✅ Add notes consistently: Build a history of actions taken
• ✅ Use alongside your existing tools: Tracking Solver complements your current processes

8. FAQ: Tracking Solver, parcel tracking software and shipment delays

Stop chasing tracking numbers

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