How Sundek reduced time spent on logistics operations by 30%
-30%
TIME SPENT ON LOGISTIC OPERATIONS
-40%
CUSTOMER CARE TRACKING INQUIRIES
24/36 H
DELIVERY TIME IN ITALY
Challenges
Sundek managed 25,000 shipments per year across e-commerce and retail stores (B2B2C), with the need to accelerate international fulfillment in Italy, France, the USA, Germany, and Spain. With 1 e-commerce platform, 30 Ship-from-Store locations, 1 marketplace, and 4 carriers, the goal was to reduce the time spent on logistics operations and improve the delivery experience.
Solutions
With ShippyPro, Sundek optimized global shipping and omnichannel management by comparing carriers to select the best solution for each geographic area. The integration streamlined processes and improved efficiency and cost control, ensuring 24/36-hour delivery in Italy.
Results
Sundek achieved a -30% reduction in time spent on logistics operations and a -40% decrease in customer care inquiries about delivery status, improving operational efficiency and customer experience.
With ShippyPro, we are able to deliver in Italy within 24/36 hours by selecting the best solution for each geographic area through carrier comparison. We have reduced fulfillment times and improved operational efficiency across all our shipments.
Anna Costabile | Marketing & Communication Manager @ Sundek