How Sundek reduced time spent on logistics operations by 30%
-30%
TIME SPENT ON LOGISTIC OPERATIONS
-40%
CUSTOMER CARE TRACKING INQUIRIES
24/36 H
DELIVERY TIME IN ITALY
PhotoSì is Italy's leading provider of personalized photo printing services, with a digital platform that allows users to create and order high-quality photo products, from photobooks to prints, via e-commerce and mobile apps.
Employees 160+
Industry Gifting, Photography
Challenge
PhotoSì handled over a million shipments per year with processes that were still manual, three carriers, and slow and expensive tracking. To support international growth, the company needed to automate, reduce operating costs, and improve the delivery experience..
Solution
With ShippyPro, PhotoSì automated shipping, simplified integration with carriers, and improved checkout with validated maps and addresses. Electronic invoicing and access to shipping data gave them full control over costs and performance..
Key results
PhotoSì has reduced the team's operational load, thanks to smoother processes and fewer manual tasks. Support handles -20% requests, freeing up resources for higher-impact activities.
With ShippyPro, our checkout now includes pickup and delivery maps to enhance the customer experience. Address validation helps us avoid costly delivery errors in global shipments.
Francesco Merola | Sr. Logistics Manager @ PhotoSì
