Shipping notifications that cut support tickets
Branded email, SMS and WhatsApp updates, sent automatically on every tracking event.
Answer where is my order before anyone asks
Most tickets come from customers who do not know where their parcel is. Tell them first.
- Updates on the channel customers actually read
- Your logo, colors and tone on every message
- Review requests sent while customers are happy
Reach every customer on the channel they actually read
Not every customer opens email. Pick the right channel for each moment.
Updates in the app customers already use
Read fast and feels personal. Approved templates mean you go live right away.
- A template for every key delivery moment
- A link button to your site or support center
- 100 free notifications every month
The fastest way to reach a customer
Lands on every phone in seconds, no app needed. Made for time-critical updates.
- Your brand name as the sender, up to 11 characters
- Sent in the customer's language, based on their country
- Test every template before it goes live
Branded emails that send themselves
Pick a ready-made design, make it yours, and let workflows send it for you.
- Ready-made designs with your logo and colors
- One-click workflow presets
- Smart delays, like review requests after 3 days
100 free WhatsApp notifications, every month.
Start sending today with no upfront cost. After your free allowance, you only pay for messages that are delivered.
Are you interested, but want to check the pricing? Check it here.
Fewer missed deliveries, fewer extra costs
Every failed delivery can mean a second attempt, a return to sender and shipping the order again. A message at the right moment helps you avoid them.
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Out for delivery alerts
Customers know to be home, or choose a pickup point in time.
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Failed attempt alerts
A link to your tracking page or support, so customers act before they call.
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Pickup point reminders
A nudge before the parcel goes back to the sender, so you don't pay to ship it twice.
Set it up once, then it runs on every shipment
No code and no manual sending. Pick when a message goes out, who gets it and on which channel, and ShippyPro handles the rest.
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Step 1
Start from a preset
Pick a ready-made rule like Out for delivery, Failed attempt or Delivered. Trigger and conditions are already filled in.
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Step 2
Fine-tune who gets it
Add conditions by carrier, store, marketplace, country or tracking status, so each customer gets the right message.
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Step 3
Pick the channel and go live
Choose email, SMS or WhatsApp, select a template and switch it on. Messages go out automatically from then on.
Example workflows
Combine tracking status, country, carrier or store in one rule
Hi Alessia, order #1892 is ready at your pick-up point. Collect it within 5 days.
Track orderOne workflow, a different template per brand
Delay a message, like a review request 3 days after delivery
YOURSTORE: Hi Alessia, order #1892 arrived 3 days ago. How did we do? yourstore.com/r/1892
Every delivery update is a chance to sell again
Shipping notifications are the messages customers open most. Make each one look like your store and give it a job beyond tracking.
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Your brand, not the carrier's
Logo, colors, images and your own sender address on every email.
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Reviews on autopilot
Add your Trustpilot invite address to the Delivered email and review requests go out automatically.
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Promotions where they fit
Add banners, product images or a discount code to your email templates.
One set of notifications for every carrier you use
Tracking updates from 190+ carriers feed your notifications automatically, whichever store or marketplace the order came from. No more different messages for every carrier.
Carriers
Stores and marketplaces
Want customers to track orders on your own branded page? See the Delivery Tracking System
Get more from every delivery update
Shipping notifications, answered
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Shipping notifications are automatic messages that tell customers where their order is, from label creation to delivery. With ShippyPro you send them by email, SMS or WhatsApp, triggered by real tracking updates from your carriers.
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Email, SMS and WhatsApp. You choose the channel for each delivery moment, for example WhatsApp for a failed delivery attempt and email for the delivered confirmation.
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There is no setup cost. WhatsApp includes 100 free notifications every month, then starts at €0.08 per message. SMS includes 5 free messages to test, then starts at €0.10 per segment. Failed messages are never billed.
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A segment is one SMS of up to 160 standard characters. Longer messages, or messages with accents or emojis, are split into more segments. Keeping texts short keeps costs low.
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Yes. Connecting your own email server means notifications come from your own domain, like [email protected]. Customers recognize the sender and can reply directly to you.
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WhatsApp notifications use templates already approved for WhatsApp, so you can go live right away. Many include a button you can link to your own website or support center.
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Start with Failed delivery attempt, then add Out for delivery, Delivered and Available at pickup point. These four prevent the most tickets without overloading customers.
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Not if you turn off the carrier's own SMS in your ShippyPro carrier settings before going live.
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Yes. Keep those messages transactional, without promotions or review requests, to stay within marketplace rules. Use store conditions to send them a dedicated template.
Your customers want to know where their order is
Tell them first. Set up email, SMS and WhatsApp notifications in minutes and give your support team their time back.