How UrbanBiker ships premium e-bikes across 16 countries from one platform
3 carriers, 5 marketplaces, 16 countries and every label, notification and proof of delivery managed from a single ShippyPro integration.
High-value products, high operational complexity, managed from one place
UrbanBiker sells premium electric bikes through their own store and five major marketplaces, shipping to 16 countries across Europe. With an average order value of around €2,000, every shipment matters, and so does every step of the process behind it.
Managing shipments across 3 carriers, 5 marketplaces and 13 separate channel connections means juggling a lot of moving parts. Labels need to go out accurately for each channel, customers need to know when their order has left the warehouse, and for a product this valuable, having documented proof of delivery on file is essential.
ShippyPro brought all of it into one platform: label generation across every carrier and channel, automated SMS notifications at pickup, and automatic collection and storage of the carrier's Proof of Delivery document for every order.
"ShippyPro has helped us centralise a complex international shipping operation in one platform. Having labels, customer notifications and proof of delivery connected across our sales channels gives our team greater control and allows us to manage every high-value order with greater confidence."
Every label, every notification, every delivery, handled in one platform
ShippyPro connected all of UrbanBiker's carriers and marketplaces through a single integration with automated customer notifications and documented proof of delivery built in for every order.
Labels for all 3 carriers, all 5 marketplaces, and the direct store are generated from one platform. No switching between portals, even when the same carrier runs across multiple country-specific channel connections.
Customers receive an SMS the moment their order is picked up by the carrier. Each message is tailored to the order source, so marketplace and direct-store orders receive different, contextually appropriate messages.
For high-value orders, proof matters. ShippyPro automatically collects the carrier-generated delivery confirmation document, stores it in the platform, and makes it viewable and printable at any time, critical for a brand shipping €2,000 bikes.
